IT Operations
Cybersecurity, Software & Cloud Engineering
IT professional focusing on building reliable, scalable, and secure cloud infrastructure. I enjoy solving technical challenges and learning new technologies to support business operations. In my free time, I like to develop software projects, solve CTFs, and expand my skill set through hands-on labs. I am currently seeking an employment opportunity in Software Engineering, Cloud Engineering, Systems Administration, IT Support, or Cybersecurity, where I can contribute, learn, and develop into a trusted professional.
Education
Bachelor of Science in Cloud Computing
Western Governors University (USA) | 2024 - 2026
Associate Degree in Industrial Mechatronics
IES Antonio Jose Cavanilles (Spain) | 2016 - 2018
*Graduated with honors
Associate Degree in Industrial Automation & Robotics
IES Antonio Jose Cavanilles (Spain) | 2014 - 2016
Certifications
- AWS Certified CloudOps Engineer – Associate
- AWS Certified Developer – Associate
- AWS Certified Solutions Architect – Associate
- AWS Certified Cloud Practicioner
- Microsoft Azure Fundamentals (AZ-900)
- ITIL v4 Foundation
- CompTIA Cloud+
- CompTIA Security+
- Linux Essentials
- CompTIA Network+
- CompTIA A+
- Web Development Bootcamp
- Practical Network Penetration Tester (PNPT) Course
Work Experience
Call Center Agent I
American Red Cross | June 2026 - July 2026 (Charlotte, NC, USA)
- Contact hundreds of previous and potential donors daily via VoIP software to schedule future appointmes and accurately documenting information in CRM system, handling PHI data resposibily and effectively, and identifying situations that need escalation to specialized healthcare agents.
Retail & Merchandise Associate
Lowe's Companies, Inc. | March 2024 - November 2025 (Charlotte, NC, USA)
- Recipient of annual Great Service Award (2024).
- Professionally assisted and served customers in-person. Answered phone calls to address customer needs and provide guidance on Lowe’s products.
- Coordinated with members of the Merchandise Service Team to update and maintain the store's merchandise through projects. Safely operated lifting machinery to access and retrieve top-stock merchandise.
Technical Support Specialist (Volunteer)
SAT Pro Audio | Sep 2022 - Sep 2023 (Spain)
- Provided technical service to clients, such as event organizers and individuals with malfunctioning professional music instruments and sound equipment, over the phone and in person.
- Repaired electronic and mechanical components by soldering or replacing electronic boards. Diagnosed malfunctioning equipment using manuals, blueprints and instrumentation, such as oscilloscopes or multimeters.
Previous experience include 3+ years as an Industrial Technician specializing in automation, and 1 year as Scuba Diving Instructor.
Projects
- Capture The Flag (CTF) Events: Completed 15 CTFs ranging from easy to hard.
Link to my profile: HackTheBox
- Developed the AWS Cloud Resume Challenge to host my resume on a static website on AWS. This project uses several AWS services and is orchestrated with Terraform and CI/CD pipelines through GitHub Actions.
Link to my website: javierla.com
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